Bookings are processed using Inn Style Ltd booking system. Payments are processed by ‘Stripe’ a secure on-line website. A £75 non-refundable deposit is payable at the time of booking. All bookings are subject to the T & C as described below.
Your Booking is made with the owner of Stoneleigh Guest House, (‘the guest house’) and represents a legally binding contract between you and ‘the guest house’.
Booking for 1 night. Full payment is payable at the time of booking and is non-refundable.
Bookings for 2 or more nights. A cancellation made 15 days or more prior to the commencement of your stay will incur a cancellation charge equivalent to a 1 night stay at the prevailing rate.
A cancellation made 14 days or less prior to the commencement of your stay will incur a cancellation charge of the full cost of the stay as detailed in your Reservation Confirmation/Invoice.
Please note that the booking deposit is non-refundable and the amount paid will be used against the cancellation charge.
Please contact us by telephone or email if you need to cancel or amend your booking.
Once a stay has commenced, the full cost will be payable in all circumstances.
To prevent any potential loss due to cancellation we do stress the importance of taking out travel insurance to protect yourself.
A 10% ADMINISTRATION CHARGE will be deducted from any refunds made.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was unacceptable to you then we would refund all monies paid by you. Our liability would not extend beyond this refund.
A non refundable deposit equivalent to the cost of a 1 night stay as detailed in the Reservation Confirmation/Invoice is required to secure a booking. Payment can be made by BACS, cheque, debit or credit card. A processing fee of 2% will be added to the amounts paid by all cards
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions. Guests are advised to take out travel insurance to cover all eventualities however caused.
Single Room Occupancy
Bookings of 2 nights or more are accepted. For a 1 night stay, the full occupancy rate is payable at the time of booking.
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to the guest house, or the fabric of the guest house itself, damaged either willfully or because reasonable precautions have not been taken. In this event you will be invoiced for the costs incurred.
Settlement of Accounts
Outstanding amounts can be settled by BACS, cash, debit or credit card. A transaction fee of 2% will be added to the outstanding amount for payments made by all cards. 7 days prior to the commencement of your stay, a secure link will be emailed to the person making the reservation requesting payment. Cash payments can be made on the day of departure
The personal information we collect about you
What we do with your information
Who your information might be shared with
Who we are
Anna Evans is the proprietor of Stoneleigh Guest House and the ‘data controller’ for the purposes of the relevant data protection legislation including the Data Protection Act 1998, the General Data Protection Regulations and any subsequent legislation as appropriate. (i.e. she is responsible for, and controls the processing of, your personal information).
Personal information provided by you
We collect the following personal information about you when you make a reservation with us
Contact telephone number
The name of any accompanying guest
Personal information provided by third parties
We DO NOT receive information about you from other sources
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his/her personal data, receive on his/her behalf any data protection notices
Sensitive personal information
We may ask you to provide sensitive personal information. eg – where you require us to tailor our goods or services to an existing physical condition or if you have a dietary requirement
Monitoring and recording communications
We DO NOT tape record telephone conversations however, we DO keep emails and notes relating to your reservation for the purpose of quality assurance and such emails are deleted once a stay had ended
Visitors to our website
When someone visits our website at www.stoneleigh-llandudno.co.uk we use a third party service, Google Analytics and to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We don’t make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it
People who contact us via social media
If you send us a private or direct message via social media, the message it will not be shared with any other third parties and remains confidential
People who email us
We use Outlook Web App to send and receive emails from our website
Booking confirmations by email are automatically generated by Inn Style Ltd (our booking system provider) where your personal information is stored on their secure servers
We do receive a copy email regarding booking confirmations to our email address, however, the only personal information contained in this type of email is your email address
Booking confirmation emails are deleted from our email account once the stay has commenced
Any information contained in emails sent via the Booking system is not shared with any other parties
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Household CCTV camera
CCTV is used for the security of the property
CCTV is in operation on the front and rear of the property, breakfast room and hallway
CCTV notices are on display and information is contained the Guests Information Pack located in guest rooms
Conversation is not recorded
Recordings are held for approximately 3 months or until the hard drive is full and then it is recorded over
We do not share any recordings with any third parties unless it’s the police to assist in their investigations
How will we use the information about you
We collect information about you so that we can
Process your reservation
Providing you with payment options
Who your information might be shared with – Keeping your data secure
Your personal data is stored on secure servers by the booking system provider Inn Style Ltd
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet
Reservations are processed on a dedicated laptop that is password protected
What rights do you have – Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please contact us (see ‘How can you contact us?’ below)
You will need to let us have proof of your identity and address (a copy of your driving licence or passport), and
Let us know the information you want a copy of
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge
If you would like to do this, please contact us (see ‘How can you contact us?’ below)
Let us have enough information to identify you
Let us know the information that is incorrect and what it should be replaced with
If you wish to contact us, please send an email to email@example.com or write to us at
Stoneleigh Guest House
10 St Davids Road
Phone us on 01492 875056